Fast Free Delivery
Shipping is free and fast for any Doggiefood.com.com order over $49. For orders under $49, shipping is $4.95.
1-3 Day Shipping
We ship via FEDEX and several other premium carriers to provide expedited service. When you order by 12 p.m. on a business day, most orders will ship the same day and you will receive it in 1-3 business days. We do not yet offer Free Overnight Shipping, although many areas in the NorthEast do receive their orders the very next day. Please note that some items, including those shipped directly from the manufacturer or items that may be out of stock or hard to procure, will take longer to arrive; ship times for these products will be emailed to you once shipped.
The following orders may result in delayed shipping:
• Incorrect Shipping Address or any Adjustments to Order or Address therin
• Shipping Address does not match Billing Address
• Payment Issues
• Orders that contain a large quantity of a single item that would cause inventory depletion
• FEDEX failure to deliver (ex. severe weather conditions)
Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to track your order.
Where is my Order?
If the tracking information confirms that the order has been delivered and you cannot find it please double check in these common areas – as deliveries can be left with other family members, neighbors, building managers, or places such as your porch, garage, or even behind bushes. If the package is not moving or if package was returned to us, please contact us firstname.lastname@example.org with your order number and issue. We may have had the wrong shipping address, the carrier may have unsuccessfully attempted delivery, or your order may simply be lost.
What if I am not Home?
FEDEX for the most part will drop the package off at your doorstep or to leave it with a building manager or doorman without a signature. If you feel it is best to obtain a signature, please let us know in the comment box at checkout. Orders that were not delivered will not be resent. A new order must be placed to receive your items.
How is my order Shipped?
Most orders will be shipped with multiple items together in one box. However, if the order exceeds 60 lbs or the items are large and/or contain fragile items, they could be shipped in more than one box. If you are receiving a multiple box shipment your packages may arrive separately, do not be alarmed most packages will arrive the next business day.
* Free shipping is only available in the continental US