freeship

Hours of Operation

MON-FRI 8AM - 5PM EST

Corporate Head Quarters
DoggieFood.com

1 John C. Dean Memorial Blvd
Docks 17-19
Cumberland, RI 02864
Tel 877.364.4430

 

Legal Notice

Food Products - Opened or partially used food products are not returnable unless a problem exists with the quality of the product. Since we do not specifically formulate for taste, smell, consistency, color or other factors unrelated to healthful nutrition, these factors would not be considered just cause for return of opened or partially used products.

Risks - The buyer assumes all risks associated with the use of these goods, whether used alone or in combination with other products. It is expressly understood that we are not responsible and will not be held liable for damages and/or injury caused by the use of any of these products, and that our liability ceases with prudent manufacture and delivery of these products.

Changes - Because of our continuing product improvement program, we reserve the right to change, at any time without notice, the specifications, design and prices, and also discontinue products without incurring obligations.

Damages - Please email sales@doggiefood.com within 24 hours of delivery with any damages

Delays - Every effort is made to ship promptly. We make every effort to ensure that items in stock are shipped as fast as possible. You will be notified if there will be a significant delay.

 

Returns

100% Satisfaction Guaranteed

Simplicity is our motto. As long as the item or items you wish to return are not used or expired and they are in the original packaging we guarantee that you and your dog will be 100% satisfied! We'll gladly accept packages back within 365 days of the sale date. Terms and Conditions apply.

Need to Return Something?

Please email us sales@doggiefood.com and our friendly customer service team will be happy to provide you with an RMA (Return Merchandise Authorization) number and instructions for returning your product.

Upon receipt/acceptance of your shopping cart/order and the charges therein, the order may not be cancelled for any reason. If an order is refused upon delivery the customer is responsible for all the actual shipping charges including the actual cost to ship the product to your address and the actual return shipping plus a restocking fee of 15%. Discontinued, used (if no longer in clean, resalable condition), or special order items are not returnable. Returns will not be accepted without authorization, and a copy of this authorization must accompany all returns.

 

Web Site Errors

DoggieFood.com makes every effort to keep our product descriptions, pricing, etc., accurate.

If an order is placed that contains an incorrect description, pricing, etc., and we notice it before processing payment or shipping, a DoggieFood.com customer service representative will contact you requesting instructions or to notify you that the order has been cancelled.

If the error comes to our attention after an order has been shipped, DoggieFood.com will make a good-faith effort to compensate the customer. If a resolution is not possible or feasible, however, the customer may return the incorrectly described or mispriced items for a complete refund including the cost of shipping. Please contact us prior to returning the products.

If you have any question please email sales@doggiefood.com or call 1.877.364.4430