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Fast Free Delivery

 

SHIPPING POLICY

IMPORTANT: Please be sure to double check your delivery and product details before placing an order as we cannot change any order details. We process your orders straight away to ensure you receive your products as quickly as possible, this means that once an order has been placed we’re unable to amend or cancel it!

Shipping is free and fast for any Doggiefood.com order over $49*. For orders under $49, shipping is a flat rate of $4.95.

We ship via FedEx and several other premium carriers to provide efficient delivery service. We only deliver to the lower 48 states. When you order by 12 p.m. on a business day, most (but not all) orders will ship the same day and you may receive it within 1-3 business days. Please keep in mind that shipping/delivery times can vary due to holidays, extreme weather conditions, or other similar factors. We do not offer Free Overnight or Expedited Shipping. Please note that Overnight shipping still has to take into account time of order placement, processing time, as well as carrier specific policies. As such, an order shipped Overnight might not be delivered the next business day. We will do our best to process all Expedited shipments the same day if placed before 12 p.m. ET.

PLEASE NOTE: Some items, including those shipped directly from the manufacturer or items that may be out of stock or hard to procure, will take longer to arrive; ship times for these products will be emailed to you once shipped. If you choose expedited shipping for these items we cannot guarantee delivery within the desired time frame. These brands include, but are not limited to: Abady, Dr. Harvey’s, Kronch/Active Pet Feeds, Mulligan Stew, Party Animal, and Wholistic Pet Organics. Items that ship directly from the manufacturer are UNABLE to be returned. All sales are final.

The following orders may result in delayed shipping:
• Incorrect Shipping Address or any adjustments to the shipping address therein (terms, conditions, and fees apply).
• Shipping Address does not match Billing Address
• Payment Issues (PayPal payment by eCheck must clear before order will be shipped).
• Orders that contain a large quantity of a single item that would cause inventory depletion.
• FedEx failure to deliver (e.g.. severe weather conditions).

Tracking your order.
When your order ships, you will receive an email with tracking information. You can use your tracking number on the carrier's website to track your order. Please note that orders can ship in multiple packages: tracking information for these shipments may not be provided for each individual package associated with an order. Tracking information for those packages is available through the carrier’s website.

Where is my order?
If the tracking information confirms that the order has been delivered and you cannot find it please double check in these common areas, as deliveries can be left with other family members, neighbors, building managers, mail rooms, a door man, or places such as your porch, garage, or even behind bushes. Doggiefood.com is not responsible for lost or stolen packages once they have been confirmed delivered. If you have any reason to believe that there could be potential for wrongful delivery or theft you are responsible to sign up for FedEx Deliver Manager. With this program you can request specific delivery instructions such as a signature service or a specific delivery day/date so you can be sure to be home to receive the package. FedEx Delivery Manager: http://www.fedex.com/us/delivery/

If your package was not delivered, is not moving or was returned to our warehouse please contact us at bark@doggiefood.com with your order number and issue and we will look into the specifics. Some common reasons for these situations may include entering the wrong shipping address when placing an order, unreadable shipping label, unsuccessful delivery attempt, order loss by the carrier, etc.

What if I am not home?
For the most part our carriers will drop off the package at your doorstep or leave it with a building manager or doorman without a signature. If you feel it is best to obtain a signature, please sign up for FedEx Delivery Manager to ensure proper delivery (FedEx Delivery Manager: http://www.fedex.com/us/delivery/ ).

How is my order shipped?
Most orders will be shipped with multiple items together in one box. However, if the order exceeds 60lbs or the items are large and/or contain fragile items, or have different ship locations then they could be shipped in more than one box. If you are receiving a multiple box shipment your packages may arrive separately, do not be alarmed, most packages will arrive the next business day. We can ship from a single order in multiple boxes from multiple locations it all depends on the product availability and the manufacturer.  The best way to see what should be in an individual box is to check the packing list on or inside the box to confirm what was actually shipped.  If the item is not on the packing list that means it will be shipping in a separate box.  If the packing slip confirms that the product should have been in the box but the quantity shipped is shown as 0, the corresponding product did not ship as it may have been out of stock. In this case you will be notified of the issue and we try to provide solutions, product recommendations, and/or dates as to when the product might come back in stock.

Order Refusal

Upon receipt/acceptance of your shopping cart/order and the charges therein, the order may not be changed or cancelled for any reason. If an order is refused upon delivery for any reason the customer is responsible for all of the associated shipping charges including the actual cost to ship the product to your address (the $4.95 charged for shipping is a discounted price, and not the actual shipping cost) and the actual return shipping cost, as well as a restocking fee of 15%.

Address errors/Delivery Exceptions

If the shipping address that you have entered into our system is incorrect, you would like to reroute the package to a new address, or have the package held at a local Shipping Facility there will be an additional fee of $20 to make any of these changes. You must contact us and pay the additional fee BEFORE we can make any delivery corrections/exceptions. The only possible way that the recipient (you) can make changes to your delivery is by signing up for FedEx Delivery Manager, as most of our orders ship FedEx. Please sign up for this program if you would like to have control of delivery dates and times, as well as a signature service. You will be responsible to pay FedEx directly to have these changes made. Here is the link to the FedEx Delivery Manager: http://www.fedex.com/us/delivery/

PLEASE NOTE: Items that ship directly from the manufacturer are UNABLE to be returned. These brands include, but are not limited to: Abady, Dr. Harvey’s, Kronch/Active Pet Feeds, Mulligan Stew, Party Animal, and Wholistic Pet Organics. All sales are final. If you are unclear of this policy or have any questions regarding this please contact us BEFORE placing your order.

 

* Free shipping is only available in the continental US